Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission commenced operation on 1 January 2019.
Its role is to protect and enhance the safety, health, well-being and quality of life of people in aged care.
The Commission assumes the functions of the former Aged Care Complaints Commissioner and the Australian Aged Care Quality Agency, and is committed to promoting high quality care and services to safeguard everyone who is receiving Australian government funded aged care.
If you want to make an enquiry or raise a complaint about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian government, you can contact the Aged Care Quality and Safety Commission on phone 1800 951 822 or visit agedcarequality.gov.au
Aged Care Fees, Charges and Payments
Residents who first entered aged care prior to 1 July 2014
Residents in aged care prior to 1 July 2014 will remain on their current arrangements as per the attached Schedule:
The Department maintains all Previous Fees and Charges.
Accommodation bond retention amounts will still apply to residents who transfer services after 1 July 2014 provided that the resident is not subject to the new fee arrangements. Further information can be found on the Accommodation Bond Retention Amounts webpage.
Maximum rates of interest also apply to residents who first entered care before 1 July 2014 and transfer to a new home on or after 1 July 2014 but are not subject to the new arrangements. Further information can be found on the Maximum Bond and Charge Interest Rate webpage.
The above information has been sourced from https://agedcare.health.gov.au/aged-care-funding/aged-care-fees-and-charges