Aged Care

If you need information about accessing aged care services, go to the government’s My Aged Care website at https://www.myagedcare.gov.au/

Aged Care Complaints Commissioner

The Aged Care Complaints Commissioner provides a free service for anyone to raise their concerns about the quality of services being delivered to people receiving aged care services subsidised by the Australian Government. For further details, please see  https://www.agedcarecomplaints.gov.au/ or phone 1800 550 552, or by writing to:

Aged Care Complaints Commissioner
GPO Box 9848
(Your capital city and state/territory)

Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission will commence on 1 January 2019, combining the functions of the Australian Aged Care Quality Agency, the Aged Care Complaints Commissioner and the aged care regulatory functions of the Department of Health.

As a result of the aged care reforms, from 1 July 2014 changes were made to the way certain care fees are calculated in residential and home care and to how accommodation prices are charged. The new arrangements only apply to aged care residents and consumers of a home care package entering or commencing care on or after 1 July 2014.
For those residents entering, or consumers commencing a home care package from 1 July 2014, the following Schedule applies:

Schedule of Fees and Charges for Residential and Home Care From 20 September 2018

Residents who first entered aged care prior to 1 July 2014

Residents in aged care prior to 1 July 2014 will remain on their current arrangements as per the attached Schedule:

Schedule of Fees and Charges for pre 1 July 2014 Residents From 20 September 2018

The Department maintains all Previous Fees and Charges.

Accommodation bond retention amounts will still apply to residents who transfer services after 1 July 2014 provided that the resident is not subject to the new fee arrangements. Further information can be found on the Accommodation Bond Retention Amounts webpage.

Maximum rates of interest also apply to residents who first entered care before 1 July 2014 and transfer to a new home on or after 1 July 2014 but are not subject to the new arrangements. Further information can be found on the Maximum Bond and Charge Interest Rate webpage.

The above information has been sourced from https://agedcare.health.gov.au/aged-care-funding/aged-care-fees-and-charges